Privacy Policy

01. Information We Collect

To provide travel bookings and visa processing services, we may collect the following categories of information:

• Personal Identification: Full name, date of birth, gender, nationality, and passport copy / national identity number.
• Contact Information: Email address, mobile/WhatsApp telephone number, and residential/billing address.
• Travel Itinerary Data: Flight preferences, frequent flyer numbers, destination details, hotel bookings, and dietary/medical assistance needs.
• Payment & Billing Data: Transaction reference IDs, invoice details, and billing information. Note: Sensitive card credentials (credit/debit card numbers, CVVs) are processed securely through certified PCI-DSS compliant gateways (SSLCommerz) and are never stored on our servers.

02. How We Use Your Information

• To issue air tickets, reserve hotel accommodations, and secure tour packages through Global Distribution Systems (GDS).
• To submit visa applications and required documentation to relevant foreign embassies, consulates, and immigration departments.
• To communicate critical itinerary updates, flight schedules, emergency gate changes, and booking confirmations.
• To provide seamless customer support and address inquiries through phone, WhatsApp, and email.
• To comply with civil aviation and legal obligations under Bangladesh regulations.

03. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We share data solely with necessary service partners to fulfill your travel requests:

• Airlines & Consolidators: To issue confirmed flight e-tickets.
• Hotels & Local Ground Operators: To guarantee room reservations, airport transfers, and local excursions.
• Embassies & Consular Authorities: For lawful visa issuance and immigration clearance.
• Payment Processors: To complete secure transaction verification via SSLCommerz.

04. Data Security & Storage

We employ robust administrative, technical, and physical security measures—including SSL/TLS 256-bit data encryption, secure firewalls, and restricted administrative access—to protect your personal information from unauthorized access, alteration, or disclosure.

05. Your Rights & Data Access

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask for the deletion of personal records (subject to regulatory record-keeping requirements for travel agencies under Bangladesh law).