Refund & Cancellation Policy
At TravelZ, customer satisfaction and transparency are our highest priorities. This Refund & Cancellation Policy explains the terms, conditions, timelines, and procedures governing refunds and cancellations across all our travel services.
01. Air Ticket Cancellations & Refunds
- Airline Fare Rules: All air tickets are subject to the cancellation and refund policies specified by the issuing airline (e.g., Biman Bangladesh, Emirates, Qatar Airways, Saudia, US-Bangla, etc.).
- Refundable vs. Non-Refundable Fares: Promotional and discounted economy fares are often non-refundable or incur high airline cancellation penalties. Please verify fare conditions before ticket issuance.
- Service Charge: In addition to the airline penalty, TravelZ applies a nominal agency service fee (BDT 500 to BDT 1,500 depending on domestic or international route) to process ticket refunds.
- Flight Cancellation by Airline: If an airline cancels a flight or significantly alters schedules, travelers are entitled to a full refund or free rebooking in accordance with the airline’s policy.
02. Holiday & Tour Package Cancellations
For custom holiday and group tour packages, cancellation charges are calculated based on the notice period provided prior to departure:
| Cancellation Timeframe | Refund Percentage |
|---|---|
| 30 days or more before departure | 85% Refund (less non-refundable deposits) |
| 15 to 29 days before departure | 50% Refund |
| 7 to 14 days before departure | 25% Refund |
| Less than 7 days / No-Show | Non-Refundable (0%) |
03. Visa Assistance Fees (Non-Refundable)
Important Notice: Embassy visa fees, consular charges, biometric appointment fees, and TravelZ visa processing consultation charges are strictly non-refundable under all circumstances once submitted or applied for, regardless of visa approval or refusal.
04. Umrah & Hajj Packages
Umrah package refunds are subject to strict regulations by the Ministry of Hajj & Umrah (KSA), hotel reservation policies in Makkah and Madinah, and transport contract terms. In the event of emergency cancellations, unutilized portions of land arrangements may be refundable subject to hotel supplier penalties.
05. Refund Processing Timeline & Method
- Method of Refund: Approved refunds will be credited back via the original payment method used (SSLCommerz gateway reversal to bKash, Nagad, card, or direct bank transfer).
- Processing Time: Standard refunds take between 7 to 14 business days to reflect in your account following approval. Airline ticket refunds may take 2 to 6 weeks depending on airline settlement cycles.
Need to Request a Cancellation or Refund?
Please submit your booking reference ID and reason for cancellation to:
